Phones that go
where you go.

Cloud telephony covering numbers, call flows, and handsets, working from a desk, a laptop, or a mobile without a phone system sitting in a cupboard. It is for organisations replacing an ageing PBX, or joining up a phone system that grew by accident.

Yes. New Zealand numbers port between providers, including Auckland 09 numbers and 0800 numbers. We set the timeline out before anything changes and schedule the cutover so there is no window where calls are lost. The only numbers that occasionally cause trouble are ones held on old bundled contracts, and we check that before you commit.

An 0800 number carries a monthly fee plus the cost of the inbound calls you are paying for on the caller’s behalf, so the total depends on volume. We will quote it against your actual call pattern rather than a headline rate, and tell you whether an 0800 number is worth it for your business at all. For a local trade with regional customers it often is not.

An 09 number signals that you are an Auckland business, which for many local customers is exactly the point. An 0800 number signals national reach and removes any cost concern for the caller. Plenty of our clients run both, with the 0800 number advertised nationally and the 09 number on local material, both landing in the same call flow.

This is the right question to ask and most providers gloss over it. Calls can be set to divert automatically to mobiles the moment the connection drops, so an outage becomes a change in how calls are answered rather than a business that cannot be reached. If phones are critical we would look at internet failover at the same time.

For a lot of teams, Teams with a good headset is enough and desk phones are an expense with no return. Reception, meeting rooms, warehouses, and anywhere someone needs to answer without a computer are the places physical devices still earn their place. We would rather specify a handful of the right devices than a phone on every desk.

Yes, when the network underneath it is designed for it. Poor VoIP quality is almost always a network problem rather than a phone problem: no traffic prioritisation, an overloaded connection, or Wi-Fi being asked to carry voice across a large site. We assess the connection before we quote the phones, because selling you a phone system that stutters helps neither of us.

We quote after scoping rather than before. Anyone pricing this work without looking at your environment is guessing, and the guess is rarely in your favour. Scoping itself is quick, and we tell you what it costs before we start it.

A first conversation takes about half an hour and costs nothing. Scoping is usually a week or two of our time depending on the size of the environment, and we agree the delivery dates with you before anything is booked in.

Yes, and it is common. We are happy to work as an extra pair of hands under your internal team, or alongside an incumbent provider on a defined piece of work. We will set out in writing where the responsibilities split, so nothing falls between us.

No. This can be delivered as a standalone piece of work for an organisation we have never worked with before, or folded into a managed agreement if you already have one with us. Plenty of clients use us for one thing and keep everything else where it is.

Our team is based in Auckland and we attend sites across the wider region. Most of this work is delivered remotely, so we support organisations throughout New Zealand, and we will say up front where being on site genuinely matters.

Named people, not a queue. You get a lead who knows your environment and stays with it, which is the difference between explaining your business once and explaining it every time you make contact.

You keep the documentation regardless, and anything registered in your name stays in your name. Whether we stay involved is your call. Some clients take it in house from there, others move it onto an ongoing agreement with us. We would rather you left cleanly than stayed because leaving was difficult.