Connectivity that
stays connected.

Business internet, failover, and network design, with plans across every category so the connection matches what the site actually needs rather than what was available at the time. It is for organisations where an outage stops trade rather than simply being annoying.

For most offices under about twenty people, business fibre is the right answer, with a fixed wireless or mobile backup. Above that, or where the business cannot trade offline, the conversation moves to a circuit with a guaranteed rate and a contracted restoration time. The honest test is not headline speed, it is what an hour without a connection costs you.

Price, and what happens when it breaks. Residential plans are contended, have no service target, and are restored on a best-effort basis, which on a long weekend can mean days. Business plans carry a support path, a restoration target, and usually a static address, which you need for remote access and for some payment and phone systems.

Failover is a second connection on a different technology, usually mobile or fixed wireless, that takes over automatically when the main one drops. Whether you need it comes down to one question: can your team work for a full day without internet. For most businesses the answer is no, and failover costs a fraction of a day of lost trading.

Usually yes. We can manage an existing circuit, take over the billing relationship, or move you to a better-fitting plan when the term allows it. We will tell you if your current plan is genuinely fine, because sometimes it is and the problem is the network behind it.

Because they are separate problems that get blamed on each other. Wi-Fi drops are almost always coverage, channel interference, or consumer-grade access points being asked to handle a business load. It is worth diagnosing properly, since replacing a perfectly good internet connection will not fix it.

We quote after scoping rather than before. Anyone pricing this work without looking at your environment is guessing, and the guess is rarely in your favour. Scoping itself is quick, and we tell you what it costs before we start it.

A first conversation takes about half an hour and costs nothing. Scoping is usually a week or two of our time depending on the size of the environment, and we agree the delivery dates with you before anything is booked in.

Yes, and it is common. We are happy to work as an extra pair of hands under your internal team, or alongside an incumbent provider on a defined piece of work. We will set out in writing where the responsibilities split, so nothing falls between us.

No. This can be delivered as a standalone piece of work for an organisation we have never worked with before, or folded into a managed agreement if you already have one with us. Plenty of clients use us for one thing and keep everything else where it is.

Our team is based in Auckland and we attend sites across the wider region. Most of this work is delivered remotely, so we support organisations throughout New Zealand, and we will say up front where being on site genuinely matters.

Named people, not a queue. You get a lead who knows your environment and stays with it, which is the difference between explaining your business once and explaining it every time you make contact.

You keep the documentation regardless, and anything registered in your name stays in your name. Whether we stay involved is your call. Some clients take it in house from there, others move it onto an ongoing agreement with us. We would rather you left cleanly than stayed because leaving was difficult.