Cameras that hold up
as evidence.

Design, installation, and management of business CCTV, positioned, recorded, and retained so the footage is genuinely usable when it is needed and compliant with the Privacy Act. It is for organisations with sites, stock, or staff safety obligations.

Footage of identifiable people is personal information, so the Privacy Act 2020 applies. In broad terms that means having a genuine purpose for collecting it, telling people it is happening with clear signage, not putting cameras in places where people expect privacy such as bathrooms and changing areas, keeping the footage secure, not keeping it longer than needed, and being able to provide someone with footage of themselves if they ask. Covert surveillance of staff is a specific and much harder case. The Privacy Commissioner publishes CCTV guidance, and for anything contentious take legal advice.

Long enough to be useful and no longer, which for most businesses lands somewhere around thirty days. The failure mode we see most is a system retaining a week, so an incident discovered on the Monday after a long weekend has already been overwritten. Work backwards from how quickly you would realistically notice something, then add margin.

Usually one of four reasons. The camera was placed for coverage rather than for identification, so you get the back of a head. The lighting at that spot defeats it at night. The resolution is fine on a monitor and unusable when you zoom in on a face. Or the retention was too short. All four are design decisions made at installation, which is why the specification matters more than the hardware.

Yes, and it should be done through a properly secured cloud or managed service rather than by opening a port on your firewall to the recorder. Directly exposed CCTV recorders are among the most commonly compromised devices on the internet, and a camera system sitting on the same network as your file server is a genuinely poor arrangement.

Yes. Signage at entrances and clear communication is both a legal expectation and, practically, the thing that keeps it uncontroversial. Surveillance introduced without telling people tends to become an employment problem regardless of the privacy position, and monitoring staff specifically, as opposed to securing a site, is a different matter that warrants advice before you start.

We quote after scoping rather than before. Anyone pricing this work without looking at your environment is guessing, and the guess is rarely in your favour. Scoping itself is quick, and we tell you what it costs before we start it.

A first conversation takes about half an hour and costs nothing. Scoping is usually a week or two of our time depending on the size of the environment, and we agree the delivery dates with you before anything is booked in.

Yes, and it is common. We are happy to work as an extra pair of hands under your internal team, or alongside an incumbent provider on a defined piece of work. We will set out in writing where the responsibilities split, so nothing falls between us.

No. This can be delivered as a standalone piece of work for an organisation we have never worked with before, or folded into a managed agreement if you already have one with us. Plenty of clients use us for one thing and keep everything else where it is.

Our team is based in Auckland and we attend sites across the wider region. Most of this work is delivered remotely, so we support organisations throughout New Zealand, and we will say up front where being on site genuinely matters.

Named people, not a queue. You get a lead who knows your environment and stays with it, which is the difference between explaining your business once and explaining it every time you make contact.

You keep the documentation regardless, and anything registered in your name stays in your name. Whether we stay involved is your call. Some clients take it in house from there, others move it onto an ongoing agreement with us. We would rather you left cleanly than stayed because leaving was difficult.