INDUSTRIESI05Medical & Health
Clinics that run
on time.
IT for general practices, specialists, and allied health providers. These are people-first organisations where a system failure is not an inconvenience, it is a waiting room, so the work is judged on whether the clinic runs.
WHAT WE HEAR
The four sentences we hear most in your sector.
- 01
We are still on MedTech32 and we know we should not be.
You are not alone, and the pressure is now practical rather than theoretical. ACC changed its API gateway and MedTech32 was not updated to follow it.
- 02
If the PMS is down, we are seeing patients on paper.
Which is survivable for an hour and serious by the afternoon. Resilience here is a clinical continuity question, not an IT one.
- 03
Our nurses spend too long fighting the software.
In a people-first organisation, every minute a clinician spends on a technology problem is a minute not spent with a patient. That is the measure that matters.
- 04
We hold some of the most sensitive information there is.
Health information carries its own code on top of the Privacy Act, and patients notice how it is handled long before a regulator does.
THE STACK
The systems you actually run.
Not a list of logos. These are the platforms we support, migrate, and get called about in this sector. If yours is missing, it usually means we have not worked with it, and we will say so rather than nod along.
Practice management systems
The centre of the practice. Everything else is judged by whether it keeps this running.
- MedTech32
- Medtech Evolution
- Medtech Evolution Cloud
- Indici
- Profile for Windows
- MyPractice
Health sector integrations
The connections that let a practice actually operate, and the ones most likely to break quietly after a change.
- HealthLink
- ACC claiming and reporting
- NZ ePrescription Service
- ERMS referrals
- Testsafe
- ManageMyHealth
Clinical devices and imaging
Frequently the oldest equipment on the network, running software the manufacturer stopped updating years ago.
- ECG and spirometry
- Retinal and dermatoscopy imaging
- DICOM and PACS links
- Point-of-care analysers
- Digital dictation
Privacy and access
Access to a health record has to be controlled and logged, because the question after an incident is who looked, not just who could.
- Role-based PMS access
- Audit logging
- Microsoft 365 with retention
- Encrypted devices
- Secure messaging
WHERE WE HELP
Four things we do for medical & health specifically.
- 01
Getting off MedTech32 properly
A planned move to Medtech Evolution or to another practice management system, scheduled around clinics rather than through them, with data verified rather than assumed and staff confident before the old system is switched off.
- 02
Clinical continuity, not just backup
A written plan for what the practice does when the PMS or the internet is unavailable: which functions continue, on what, for how long, and who decides. Rehearsed once a year, because an untested plan is a document rather than a control.
- 03
Modernising without stopping the clinic
Cloud PMS, digital forms, online booking, and patient portals introduced in stages that each finish, so the practice is never mid-change for six months. Every stage is scheduled around your clinic list.
- 04
Privacy handled as a daily practice
Access by role so staff see what their job requires, logging so access can be reviewed, encryption on every device, and a breach process that exists before it is needed. Then short, specific training, because most exposure here is well intentioned.
MIGRATION
MedTech32 is now a practical problem, not just an ageing one.
Medtech has been clear that MedTech32 is the legacy product and Evolution is its successor, and that it intends to phase MedTech32 out once enough practices have moved. No retirement date has been set.
What changed the conversation is ACC. In March 2024 ACC moved its API gateway for submission and query channels to MuleSoft. Medtech chose not to update MedTech32 to support that change, and has offered existing customers a free upgrade to Evolution to encourage the move. The pressure is now operational rather than theoretical.
We move practices off MedTech32 onto Medtech Evolution, including Evolution Cloud, and we also migrate practices to Indici, Profile, and MyPractice where those suit better. We are not a Medtech reseller, so the recommendation is about your practice rather than about our margin.
Staying on MedTech32
- Not updated for ACC’s current API gateway
- A server in the practice that somebody has to maintain
- Retirement expected, with no date you control
- New integrations increasingly built for Evolution first
After the move
- A supported platform receiving updates and integrations
- Cloud hosting available, removing the practice server
- Migration and training at no cost from MedTech32 to Evolution Cloud
- A verified copy of your historical data, checked not assumed
What is in the current system, which integrations you depend on, and which of them behave differently afterwards.
Data cleansed, hardware and network checked, and a date chosen against your clinic list rather than against a calendar.
Out of hours, with the old system kept readable and a rollback position held until the first full week is clear.
Floor support through the first clinics, then a review once the novelty has worn off and the real questions appear.
WHERE THIS COMES FROMBased on Medtech’s published position on MedTech32 and Evolution, and on ACC’s March 2024 notification to PMS vendors about its move to a MuleSoft API gateway. Medtech has not published a MedTech32 retirement date, and we do not imply one.
WHAT YOU ANSWER TO
The obligations that shape the work.
We make the systems match your obligations. We are not your lawyer or your compliance adviser, and where a question turns on interpretation we will tell you to take advice rather than guess on your behalf.
Health Information Privacy Code 2020
Sits over the Privacy Act and applies specifically to health information, covering collection, storage, access, correction, retention, and disclosure. It is stricter than the general regime, which is the point.
Privacy Act 2020
Including mandatory notification of a privacy breach causing serious harm, and responsibility for information sent overseas. Health information makes the serious harm threshold easier to reach, not harder.
Health information standards
HISO standards cover identifiers, interoperability, and records. They matter most when you are integrating systems or changing one.
Retention requirements
Health records carry long statutory retention periods, which makes retention and retrievability a design question rather than an afterthought. Take advice on the periods applying to your practice.
WHAT IT COSTS
Per practice, per month, sized on clinician and staff numbers
Priced per practice per month against your clinician and administrative head count, so a small rural practice and a large multi-site group are not on the same number. PMS migrations are quoted as projects. Where you are moving from MedTech32 to Medtech Evolution Cloud, Medtech has offered migration and training at no cost, so our quote covers our work rather than duplicating theirs, and we will tell you which is which.
WHERE TO START
The services that matter most here.
FAQ
Questions from your sector
01Is MedTech32 being discontinued?
Medtech has said MedTech32 is its legacy product, that Evolution is the successor, and that it intends to phase MedTech32 out once the majority of customers have moved, but it has not published a retirement date. What has already changed is practical: ACC moved its API gateway to MuleSoft in March 2024 and MedTech32 was not updated to support it, and Medtech has offered existing customers a free upgrade to Evolution. So the honest answer is that it is not switched off, and it is no longer where new development is going.
02How long does a practice management system migration take, and will we have to close?
No, and any plan that requires closing is the wrong plan. The preparation takes weeks and the cutover is an out-of-hours window, usually a weekend, with the old system kept readable afterwards and a rollback position held until the first full week is clear. We schedule around your clinic list rather than asking you to schedule around us, and we have people on the floor through the first clinics.
03What are the alternatives to Medtech?
Indici, Profile for Windows, and MyPractice are all used in New Zealand, and the right choice depends on your practice type, your PHO, the integrations you rely on, and how you want to work. We migrate to all of them. We are not a reseller for any of them, which means when we say Evolution is the sensible move for you, that is what we think rather than what pays us.
04What happens to the clinic if the internet or the PMS goes down?
That depends entirely on whether you planned for it. With a plan, you know which functions continue, what the fallback is, how long you can run that way, and who decides to invoke it, and your team has done it once in a rehearsal. Without one, you find out during a full waiting room. Given cloud PMS moves more of the practice onto the connection, this is worth settling before the migration rather than after.
05How do we keep patient information private when staff share workstations?
Individual logins without exception, access by role so staff see what their job requires, short automatic screen locks, and audit logging so access can be reviewed afterwards. Shared logins are the single most common finding we make in practices, and they defeat every other control, because after an incident you cannot establish who looked at a record.
06Can old clinical equipment stay on the network safely?
Usually yes, with segmentation. Clinical devices often run software the manufacturer stopped updating years ago and cannot simply be patched, so the right approach is to put them on their own network segment that reaches only what they need. That is far cheaper than replacing working equipment and considerably safer than leaving it alongside everything else.
Start with the PMS conversation.
Whether you are on MedTech32 or already moved, it is the system everything else in the practice depends on. Tell us where you are and we will tell you what we would do.
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